ISO OVERVIEW: Why ISO 9001 Is Important and How It Can Benefit Your Business

Every organization strives to provide quality products and services to their customers. However, complications present themselves daily. Whether equipment issues arise, or a customer finds a product fails to meet expectations, achieving quality goals can often be problematic. So, how can your organization increase product and service quality? The answer is ISO 9001!

Registration is free, but required.  Register here.

About the presenter:

Mark Henline, Manager of Management Systems

Mark has 20+ years of industrial experience, which he draws upon to develop and deliver system solutions and training in the areas of quality and environmental management.

With experience in composites manufacturing, plastic injection molding, aluminum rolling, cutting and slitting processes, and chemical processing and application, Mark has gained an extensive understanding of many manufacturing processes.

Before joining the WVU Industrial Extension, he served as Quality Manager for several area manufacturing organizations. Mark also has experience in production and logistics leadership roles.  Previous responsibilities include developing quality objectives and strategies, managing and auditing systems, leading improvement activities and directing quality and production staff.

Mark graduated from Fairmont State University with a BS in Manufacturing Engineering Technology. He is a Six Sigma Green Belt and is a certified ISO 9001 Lead Auditor, IATF 16949 Internal Auditor, ISO 14001 Internal Auditor and has experience as an AS 9100 Internal Auditor.